This Terms of Service Agreement (this “Agreement”) is a binding agreement between you and Opendoor Labs Inc. and its affiliated companies (collectively, “Opendoor,” “we,” “us,” or “our”) providing the terms and conditions for your use of our Services.
By “Services,” we mean all the products and services owned and operated by Opendoor, including the content, features, data, and software made available through www.opendoor.com (the “Web Site”), our mobile applications, and other websites or applications we operate.
This Agreement contains warranty and liability disclaimers.
We may modify this Agreement from time to time and will post the amended agreement at www.opendoor.com/terms. You will be deemed to have accepted this Agreement as amended if you continue to access our Services after any amendments are posted.
1. General Terms
1.1 Using Our Services
1.1.1 General Requirements
By accessing our Services, you agree to abide by all applicable local, state, national, and international laws and regulations in your use of our Services.
Our Services are intended only for personal, non-commercial use by U.S. residents aged 18 years and over. If you do not qualify, please immediately discontinue use of our Services. We reserve the right to refuse to provide our Services to anyone at any time.
1.1.2 Registered Users
We reserve the right to restrict certain of our Services to registered users. In the event that any of our Services requires you to register prior to our granting you access, you agree to provide accurate, current, and complete account information, including but not limited to your name, address, telephone number, and email address, and to update this information as necessary to keep it accurate, current, and complete.
You may not sell, transfer, or assign your account with us to anyone else. You are responsible for maintaining the confidentiality of your account name and password, and for all activities that occur while logged in under your account. You agree to notify us immediately at firstname.lastname@example.org of any unauthorized use of your account.
Opendoor grants to you a limited, non-exclusive, non-transferable license to access and use our Services in accordance with the terms and conditions set forth in this Agreement. Opendoor reserves all right, title and interest not expressly granted under this license to the fullest extent permitted by law. Any use of our Services not specifically permitted under this Agreement is strictly prohibited.
You agree not to sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.
1.1.4 Copyrights, Trademarks and Other Intellectual Property
All content and materials available through our Services, including, but not limited to text, images, audio, video, interfaces, information, data, and computer code, are the property of Opendoor (collectively, our “Content”).
Our Content, including any content licensed to us by third party content providers (the “Providers”), is protected by U.S. and international intellectual property laws and treaties. You are permitted to access our Content only through our Services and you may not copy, modify, sell, reproduce, distribute, republish, display, post, create derivative or collective works from, or transmit in any form our Content, in whole or in part, without our prior written consent, which may be subsequently revoked at our sole discretion. You may not reverse engineer or reverse compile any of our Services or the technology used to operate our Services. Nothing in this Agreement grants you any license or right to use our Content except as expressly stated in this Agreement.
You agree that you will not use our Services in any manner that infringes the rights of any third party. If you are a copyright holder and believe your work has been used in our Services in a way that constitutes copyright infringement, please send a notice of infringement under the Digital Millennium Copyright Act (“DMCA”) to:
Opendoor, c/o Legal Team
1 Post St, Floor 11
San Francisco, CA 94104
To find out what to include in the notice, click here to read the DMCA.
1.1.6 Other Restrictions
You agree that you will not use our Services to: (a) impersonate any person or entity or misrepresent your affiliation with any person or entity; (b) engage in spamming, flooding, harvesting of email addresses or other personal information, spidering, screen scraping, database scraping, or any other activity with the purpose of obtaining lists of users or any other information, including specifically, property listings available through our Services; (c) attempt to decipher, decompile, disassemble or reverse engineer any of the computer code comprising or in any way making up a part of our Services; (d) violate any applicable local, state, national or international law; (e) send chain letters or pyramid schemes via our Services; or (f) attempt to gain unauthorized access to other computer systems through our Services.
You agree that you will not use our Services in any manner that could damage, disable, overburden, or impair our Services or interfere with any other party’s use and enjoyment of our Services.
If you submit to us or post through our Services any property listing, testimonial, comment, review, suggestion, or any work of authorship (collectively, a “submission”) including, without limitation, submissions about any of our products or services, such submission will not be confidential or secret, and may be used by us in any manner. Please do not submit or send any submission to us that you consider contains confidential or proprietary information. No submission sent to us will be considered or treated as confidential information. We do not pre-screen submissions and we will have no obligation to read any particular submission submitted or sent to us.
By submitting or sending a submission to us, you: (a) represent and warrant that the submission is original to you, that no other party has any rights thereto, and that any moral rights in such submission have been waived, and (b) grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such submission (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.
1.1.8 Mobile ID and Identity Verification Data
1.2.1 No Warranty
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES, OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. OPENDOOR, ON BEHALF OF ITSELF, ITS AFFILIATES, AND THE PROVIDERS, DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO OUR SERVICES, OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH OUR SERVICES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, QUALITY, ACCURACY, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE.
1.2.2 Assumption of Risk
YOU USE OUR SERVICES, OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH OUR SERVICES, AT YOUR OWN DISCRETION AND RISK. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OUR SERVICES, OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH OUR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING ANY COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH OUR SERVICES), OR THE LOSS OF DATA THAT MAY RESULT FROM THE USE OF OUR SERVICES, OUR CONTENT, OR OTHER CONTENT AVAILABLE THROUGH OUR SERVICES.
ADDITIONALLY, YOU VISIT OPENDOOR’S REAL PROPERTY AND SURROUNDING PREMISES (COLLECTIVELY, THE “PREMISES”) AT YOUR OWN DISCRETION AND RISK. YOU ASSUME ANY AND ALL RISK FOR ANY PROPERTY DAMAGE OR LOSS, OR BODILY, MENTAL, OR PERSONAL INJURY, INCLUDING DEATH, RELATING TO OR ARISING FROM VISITING THE PREMISES.
1.2.3 Not a Legal or Professional Advisor
You acknowledge and agree that Opendoor is not engaged in rendering legal, tax or other professional services. If legal, tax or other professional assistance is required, including but not limited to the review of agreements and forms made available to you through our Services, the services of a competent professional should be sought.
1.3 Limitation of Liability
In no event shall Opendoor be held liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with your use of our Services or our Content or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure in any way related to our Services or our Content, including but not limited to the inaccuracy of any reports, tools, analyses, agreements, or forms available through our Services or our Content.
You agree that neither Opendoor, its affiliates, nor any of their respective employees, or agents involved in the creation, production and distribution of our Services or our Content, is liable to any person or entity whatsoever for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from the use or attempted use of our Services or our Content, including but not limited to any claim or damage arising from failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, theft, destruction, unauthorized access to or alteration of personal records, or the reliance upon or use of data, information, opinions or other materials accessed through our services. Additionally, you agree that Opendoor is not liable or responsible for any defamatory, offensive or illegal conduct of third parties.
NOTWITHSTANDING ANY PROVISION TO THE CONTRARY, NOTHING IN THIS AGREEMENT SHALL AFFECT WARRANTIES OR LEGAL RIGHTS, INCLUDING BUT NOT LIMITED TO RIGHTS TO DAMAGES, WHICH ARE INCAPABLE OF EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW.
You agree to indemnify, defend, and hold harmless Opendoor, its officers, directors, employees, affiliates, agents, and licensors from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, arising out of or in any way related to (i) any violation or alleged violation by you of the terms and conditions of this Agreement or any applicable law; (ii) your access, use, or misuse of our Services or our Content; and/or (iii) any infringement by you of the copyright or intellectual property rights of any third party. You must not settle any such claim or matter without the prior written consent of Opendoor. We reserve the right, at our own expense, to assume the exclusive defense and control of any claim subject to indemnification by you, and you further agree that you will cooperate fully in the defense of any such claims.
1.5 Governing Law
This Agreement will be governed by the laws of the state of California, without regard to its provisions relating to conflict of laws.
Our failure to enforce any of our rights or to act with respect to a breach by you or others of this Agreement does not constitute a waiver of any rights and will not limit our rights with respect to that breach or any subsequent breaches. No waiver by Opendoor of any of the provisions in this Agreement will be of any force or effect unless made in writing and signed by a duly authorized officer of Opendoor.
If any provision of this Agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.
We may assign this Agreement, or certain of our rights or obligations under this Agreement, to any party at any time without notice to you. You may not assign your rights or obligations under this Agreement, by operation of law or otherwise, without the prior written consent of Opendoor.
1.7 Consent to be Contacted; Notices
If you provide, or have provided, a telephone number to us, you expressly agree that we may contact you at that number in order to provide you with informational and service messages, including via text message and/or by using automated telephone technology. Standard message and data rates may apply. You can opt-out of text messages by replying “STOP” to the sender. You represent and warrant that you are the authorized subscriber for the telephone number(s) you have provided. Please be aware that we may record or monitor telephone calls for quality assurance.
If you provide, or have provided, an email or mail address to us, you agree that we may provide notices to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.
2. Service-Specific Terms
Certain terms and conditions are specific to certain of our Services. We’ve broken those out below.
2.1 Opendoor Estimates
An Opendoor Home Value, Trend Report, and/or Estimated Offer (each an “Opendoor Estimate”) is an estimate calculated using publicly-available information and Opendoor’s proprietary valuation model. It typically takes into account hundreds of data sets related to your home and its location.
An Opendoor Estimate is not an appraisal. It is an invitation for you to request an offer to purchase your home (an “Opendoor Offer”).
2.2 Selling to Opendoor
2.2.1 Opendoor Offers
An Opendoor Offer is an offer by Opendoor to purchase a home. You will be eligible to receive an Opendoor Offer after you provide us with information about your home and (i) you are the owner or represent the owner of the home, (ii) the home is in one of our service areas, (iii) the home meets our current home-buying parameters, which may change from time to time for a given service area under our sole discretion and (iv) we have had an opportunity to assess your home.
An Opendoor Offer is not an appraisal. It is the purchase price Opendoor is willing to pay for your home, subject to additional terms, conditions, and fees outlined in the offer.
In making you an Opendoor Offer, Opendoor is not acting as your real estate agent or broker. Opendoor is merely acting as, or on behalf of, a purchaser of real estate. As a seller, you have the right, and it is your responsibility, to independently evaluate and decide whether to accept the Opendoor Offer.
2.2.2 Service Charge
Your Opendoor Offer will reflect a figure for Opendoor’s service charge. This service charge is intended to cover the expenses Opendoor incurs in buying and reselling your home, including holding costs like taxes, utilities, and maintenance. Service charge will vary dependent on anticipated costs for the particular home. It does not include negotiated repairs costs or third party charges related to the settlement of the sale.
2.2.3 After You’ve Sold
Please ensure you’ve contacted the U.S. Postal Service to set up address forwarding to your new address effective as of your close date. Also, be sure to update your address anywhere that you regularly order packages from. Once your home sale has closed, we disclaim all liability for any mail or packages delivered to the property.
2.3 Visiting an Opendoor Home
2.3.1 Authorized Access
By accessing any home owned by Opendoor (an “Opendoor Home”), you certify and agree you are entering the home with the express purpose of (1) evaluating the home for potential purchase, or (2) engaged in authorized business with Opendoor. You acknowledge that each access request grants up to 1 hour of time in the home, unless you have express permission from Opendoor for extended on-site presence. Opendoor may revoke permission to access one or more of its homes at any time. If you are asked to leave one Opendoor Home, you lose permission to go to any future Opendoor Home unless you receive notification otherwise from Opendoor.
2.3.2 Authorized Activities
By entering an Opendoor Home, you acknowledge and agree that you will not, and will not assist or enable others, to:
- breach or circumvent any applicable law, or terms of this Agreement;
- access the home if under the age of 18;
- smoke, vape, consume alcohol, or use any illicit or illegal substances on the Premises;
- abandon, leave behind, dump, or otherwise discard any property including, but not limited to, flyers, pamphlets, marketing or promotional materials, trash, garbage, waste product, or any other type of personal property on the Premises without the express consent of Opendoor;
- remove any property from the Premises other than marketing or promotional materials provided by Opendoor for such use;
- use any facilities in the home including, but not limited to, pools, showers, and appliances other than for the purpose of examining them in the course of reasonable evaluation for purchasing the home;
- request access other than through a method authorized by Opendoor (authorized methods include the Opendoor Mobile App, text-to-enter, and a phone call to Opendoor’s Customer Support line);
- enter the home other than through the front door;
- bring any weapon including, but not limited to guns, knives, blunt-force objects, and projectiles into the home or surrounding yard;
- avoid, bypass, remove, deactivate, impair, or otherwise attempt to circumvent any technological or security measure implemented by Opendoor or any other third party to protect Opendoor Homes and their contents and surroundings, Services, customers, and/or visitors; or
- violate or infringe anyone else’s rights or otherwise cause harm to anyone.
If, in accessing an Opendoor Home, whether through an authorized method or not, you provide access to any individuals who have not expressly accepted this Agreement, you accept financial responsibility for their behavior including for any breaches by them of Section 2.3 of this Agreement.
By accessing any Opendoor Home, you accept responsibility for any damage you cause to the Premises and, to the fullest extent permitted by law, any bodily, mental, or personal injury, including death, relating to or arising from accessing or visiting the Premises.
2.4 Buying an Opendoor Home
2.4.1 As-Is Conveyance
If you contract to purchase a home from Opendoor (“Seller”), you (“Buyer”) agree to the following additional terms and conditions regarding your purchase of the home (the “Property”). In the event of any conflict with the terms of the Purchase and Sale Contract (“Purchase Contract”) governing the purchase of the Property, the Purchase Contract shall prevail.
Seller has provided Buyer with an opportunity to inspect the Property, and strongly encourages Buyer to seek an inspection on the Property by a licensed inspector. Buyer further recognizes Seller has not resided in the Property and has limited knowledge thereof. Accordingly, to the fullest extent permitted by law and under the terms of the Purchase Contract:
BUYER AGREES THAT BUYER IS ACQUIRING THE PROPERTY ON AN “AS IS, AND WITH ALL FAULTS BASIS” WITHOUT REPRESENTATIONS, WARRANTIES OR COVENANTS OF ANY KIND WITH RESPECT TO THE QUALITY, PHYSICAL CONDITION OR VALUE OF THE PROPERTY, THE PRESENCE OF HAZARDOUS SUBSTANCES IN OR NEAR THE PROPERTY, OR EXPENSES ASSOCIATED WITH THE PROPERTY.
BUYER WAIVES ANY IMPLIED WARRANTY AS TO HABITABILITY AND/OR, ANY IMPLIED WARRANTY AS TO THE WORKMANSHIP OF ANY REPAIRS OR MODIFICATIONS PERFORMED ON THE PROPERTY.
BUYER AGREES IT HAS HAD AMPLE OPPORTUNITY TO OBTAIN PROFESSIONAL COUNSEL OF ITS CHOOSING, AND IS RELYING SOLELY ON ITS OWN INDEPENDENT JUDGMENT AND THAT OF ITS OWN PROFESSIONAL CONSULTANTS, IF ANY, IN ENTERING INTO THE PURCHASE CONTRACT AND PURCHASING THE PROPERTY.
BUYER WILL CONDUCT SUCH INSPECTIONS OF THE PROPERTY AS BUYER DEEMS NECESSARY AND, IF BUYER ELECTS TO PURCHASE THE PROPERTY, AND AGREES TO ASSUME THE RISK OF ANY ADVERSE CONDITIONS, INCLUDING ADVERSE CONDITIONS THAT MAY NOT HAVE BEEN REVEALED BY SUCH INSPECTIONS.
2.5 Brokerage Representation and Referrals
2.5.1 Wholly-Owned Brokerages
Opendoor wholly owns three real estate brokerages, Opendoor Brokerage LLC and Opendoor Brokerage Inc. (collectively, the “Opendoor Brokerages”), and Open Listings Co. (“Open Listings”).
Texas Real Estate Commission (TREC) notices:
These brokerages have contractual relationships with certain multiple listing services (MLSs) that allow them to show you certain pictures and data related to listed and previously listed properties. Unless you are a licensed agent, you agree:
- to use this data only for personal use, and not for commercial uses;
- that you will not redistribute or otherwise use the data except in connection with your consideration of the purchase or sale of an individual property; and
- that the MLS that supplies the data owns such data and has proprietary rights and copyright to such data.
2.5.2 Representation of Opendoor
In the event you choose to buy an Opendoor Home or sell your home to Opendoor, one of the Opendoor Brokerages will represent Opendoor in the transaction.
2.5.3 Working with an Opendoor Partner Agent
At your request, an Opendoor Brokerage can refer you to a third-party agent that can represent you in your home purchase or sale (“Opendoor Partner Agent”), and you may be eligible for promotions for working with that agent. Should you choose to work with that agent, the referring brokerage will receive a referral fee. However, we never require you to choose any particular agent to buy or sell a home.
2.5.4 Working with an Opendoor Brokerage Agent
In certain service areas, you may have the option to be represented by an agent at Opendoor Brokerage (an “Opendoor Brokerage Agent”) in your home purchase or sale. Please note, however, that an Opendoor Brokerage Agent will not be able to represent you if you purchase an Opendoor Home, or in any other transaction where one of the Opendoor Brokerages is the brokerage representing another party. In that case, you remain welcome to work with an Opendoor Partner Agent or another agent of your choice.
2.5.5 Opendoor Tour Assistants
In eligible markets, at your request, an agent will meet you to help facilitate visits to homes (“Tour Assistant”). Prior to a home tour, you will receive an email with information about your Tour Assistant. Please note that visiting a home with a Tour Assistant does not establish an agency or contractual relationship between you and that Tour Assistant. We always welcome you to seek representation from the agent of your choice.
2.6 Current Opendoor Promotions
Please note that, from time to time, we may advertise estimates of what customers can receive pursuant to a given Opendoor promotion. However, the final amounts you will receive, if eligible, will depend on factors like the final price of the home you buy or sell, as well as other associated costs like agent commissions. Consult with your Opendoor representative for more details as to how these promotions apply to your home sale or purchase.
2.6.1 Buyer Refund Incentive
In certain of our service areas, if you use an Opendoor Partner Agent to purchase a home (an Opendoor Home or any other home listed on the market), you can save up to 1% off the purchase price of the home in the form of a commission refund at closing. The amount is subject to a minimum commission to your agent of $3,000, which means it is calculated as the lesser of either (a) 1% of the price of the property you buy, or (b) your agent’s commission minus $3,000. It may also be reduced on the basis of purchase type (e.g., short sale), loan restrictions, seller contributions, or law. Please note that this promotion is not combinable with any other Opendoor promotion.
2.6.2 Direct Buyer Incentive
In certain of our service areas, if you purchase an Opendoor Home directly, you can save 1% off the purchase price of the home in the form of a credit at closing. Opendoor must not be obligated to pay any buyer’s agent commissions for this promotion to apply. This amount may be reduced on the basis of purchase type (e.g., short sale), loan restrictions, seller contributions, or law. Please note that this promotion is not combinable with any other Opendoor promotion.
2.6.3 Sell with Upside Incentive
In certain of our service areas, we will be making Opendoor Offers where qualifying sellers will be offered a certain amount of our estimate for their property value up front (at the closing of the sale to Opendoor). Then, when Opendoor re-sells the property to a future buyer, qualifying sellers will be eligible to receive an Upside Payment, calculated as follows:
- The purchase price paid by the future buyer for the property
- Less any amounts paid by Opendoor to address previously unknown, undisclosed, underestimated, or newly incurred repairs or other financial outlays
- Less any concessions paid by Opendoor to the future buyer
- Less the purchase price Opendoor paid for the home.
Qualifying sellers should consult their purchase contract for full details.
Market conditions will vary. Opendoor does not guarantee any amount of Upside Payment.
2.6.4 Trade-in (Buy-Sell) Incentive
In certain of our service areas, if you: (1) sell your home directly to Opendoor, and (2) purchase an Opendoor Home directly or use an Opendoor Partner Agent to purchase any home on the market, you can receive 1.25% of the sale price of your home in additional proceeds. Please note that this promotion is not combinable with any other Opendoor promotion.
Qualifying sellers would receive this payment split over the home sale and purchase closings, specifically: up to 1% of the price of the new home at the purchase closing in the form of a credit from the buyer and/or a commission refund and (b) at least 0.25% of the price of the sold home at the sale closing in the form of a credit from the buyer.
2.6.5 Buy-Finance Incentive
In certain of our service areas, if you: (1) purchase an Opendoor Home directly or use an Opendoor Partner Agent to purchase any home on the market, and (2) finance your purchase with Opendoor Home Loans, you can save up to 1.25% off the purchase price of your new home. This amount may be reduced on the basis of purchase type (e.g., short sale), loan restrictions, seller contributions, or law. Please note that this promotion is not combinable with any other Opendoor promotion.
Qualifying buyers would receive their savings as follows:
- If buying an Opendoor Home directly, savings will be in the form of an Opendoor Home Loans lender credit and/or a credit from the buyer. To qualify as buying directly from Opendoor, Opendoor must not be obligated to pay any buyer’s agent commissions.
- If buying a home with an Opendoor Partner Agent, savings will be in the form of a Opendoor Home Loans lender credit and/or a commission refund (subject to a minimum commission of $3,000). Savings will be the lesser of (a) 1.25% of the purchase price or (b) the amount of the Opendoor Partner Agent’s commission in excess of $3,000 (if any) plus the amount received as an Opendoor Home Loans lender credit.
2.6.6 Buy, Sell, Finance Incentive
In certain of our service areas, if you: (1) sell your home directly to Opendoor, (2) purchase an Opendoor Home directly or use an Opendoor Partner Agent to purchase any home on the market, and (3) finance your purchase with Opendoor Home Loans, you can receive 1.5% of the sale price of your home in additional proceeds. Please note that this promotion is not combinable with any other Opendoor promotion.
Qualifying sellers would receive this payment split over the home sale and purchase closings, specifically: (a) up to 1% of the price of the new home at the purchase closing in the form of an Opendoor Home Loans lender credit, a credit from the buyer, and/or or a commission refund and (b) at least 0.5% of the price of the sold home at the sale closing.
2.6.7 Cash Offer Program
In certain of our service areas, Opendoor can help buyers make cash offers on purchases of qualifying homes. Your Opendoor Partner Agent can help you determine if your dream home qualifies.
You must receive an underwritten pre-approval letter from a qualifying lender and make an earnest money deposit of at least 3% to make a qualifying offer. Holding costs of $50 a day will begin accruing if you cannot close within 30 days from contract. We will hold the home for up to 90 days. Review your program documents for full details.
2.6.7 Home Reserve Program
To learn more about the program, including active service areas, and answers to commonly asked questions, visit opendoor.com/home-reserve. Review your program documents for full details.
2.7 Current Trusted Lender Promotions
2.7.1 Trusted Lender Incentive
In certain of our service areas, we can connect you to a trusted lender to finance your home purchase. Qualifying borrowers will receive up to $1,000 off closing costs in the form of a credit from the trusted lender. This credit is offered by the trusted lender, not Opendoor, and may be prohibited or reduced on the basis of trusted lender discretion, loan restrictions, seller contributions, or law.
Opendoor is not a lender, mortgage banker, or mortgage broker. Opendoor does not receive any money or other thing of value for connecting you with these lenders.
2.8 90-Day Buyback Guarantee
We’ve paused our 90-day Buyback Guarantee. If you have questions about what that means for your home purchase, please email us.
Under Opendoor’s 90-Day Buyback Guarantee (“Guarantee”), you can return a home that you purchased to Opendoor under the following conditions:
All homes purchased from Opendoor are eligible for the Guarantee. Additionally, a home can qualify for the Guarantee if you purchased it from a third party seller using an Opendoor Brokerage Agent or an Opendoor Partner Agent and it has the following attributes (“Third Party Home”):
- The property is in our Atlanta, Dallas-Fort Worth, Los Angeles, Phoenix, Raleigh-Durham, or Riverside service areas
- The purchase price was $100,000-$500,000 ($100,000-$800,000 in our Los Angeles service area)
- The property is a single family home, townhome, or condo
- The property is not:
- a pre-fabricated or a mobile home
- built before 1960
- in a gated or age-restricted community
- in a flood zone
- on a lot bigger than 1 acre
- The property was not bought at a foreclosure, probate, or short sale
In the case of a Third Party Home, you must provide a copy of a licensed general inspection report, and we reserve the right not to offer the Guarantee if there is any material defect identified in the report (e.g., foundation issues, roof damage, inoperable HVAC systems, unpermitted additions) or if we determine the purchase price is materially above the fair market value of the home. We will contact you within 24 hours of receipt of the report if this is the case.
Additionally, to qualify, you must have purchased the home as a primary residence, and moved into and resided in the home. You may not lease or otherwise permit tenants in the home. And you may not have previously returned another home to Opendoor.
To return the home, send an email to email@example.com no later than ninety (90) days after the close of escrow (the “Closing Date”) with the following information:
- The address of the home.
- The Closing Date.
- A request to return the home under the Guarantee.
- The date on which you will move out of the Property, which must be within fifteen (15) days from the date the email notice is sent (“Notice Date”).
You will then fill out a short application certifying that (1) you purchased the home as a primary residence and resided in it, (2) no tenants were permitted to reside at the home, and (3) you will fully vacate and remove belongings from the home within fifteen (15) days of the Notice Date.
Before we re-purchase the home, the following must also be true:
- There has been no Material Detrimental Change to the property since the Closing Date. “Material Detrimental Change” shall mean any change or changes to the property subsequent to the Closing Date, regardless of its cause, that, taken individually or together, materially impact the property’s value or habitability, as determined in Opendoor’s reasonable, good faith sole discretion, including, but not limited to, non-minor damage to the property, removal or modification of any major fixtures; impacts by acts of God, fire, flood, hail, wind, earthquake, war, epidemic, riot or terrorism, casualty loss; a housing market decline represented by a five (5) percent or greater annualized decline in the seasonally adjusted Case-Shiller Home Price Index for the region in which the property is located measured over the most recent month for which the index is available; a stock market decline represented by a ten (10) percent or greater annualized decline in the S&P 500 Index measured from the Closing Date to the Notice Date; or in the event that Opendoor becomes insolvent or files for bankruptcy.
- Your certifications in your return application must be true, accurate, and complete at the time of the return closing.
- All liens and encumbrances incurred since the Closing Date must be paid in full or otherwise removed by the Buyer at or prior to the return closing.
- Any solar lease, loan, or power purchase agreement must be fully pre-paid and transferred to Opendoor at or prior to the return closing.
- Title to the property has not changed since the Closing Date and there may be no disputes affecting title or liens, other than those arising due to any act by Opendoor.
Subject to meeting all such conditions, Opendoor will purchase the home from you pursuant to its standard form agreement, which we will provide to you, for the following price:
The purchase price of the home on the Closing Date minus seller concessions reflected on the closing statement (“Adjusted Purchase Price”) less a 3% fee (the “Return Fee”), less any commission refund you received for working with an Opendoor Brokerage Agent or Opendoor Partner Agent (“Commission Refund”) or closing credit you received for purchasing a home directly from Opendoor (“Direct Buyer Credit”).
For the avoidance of doubt, Opendoor’s maximum financial obligation associated with a return under the 90-Day Guarantee will not exceed 97% of the Adjusted Purchase Price.
This Agreement was last modified on May 28, 2020.
ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY OPENDOOR.