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Trust and safety

You are our top priority at Opendoor. We want you to feel protected and comfortable in each and every home you visit with us and our partner agents.

Buying prompt

How we keep you safe

Opendoor’s incidence response team

  • Custom monitoring system

    Our security technology system monitors each home to let us know when a home is unsecured and helps us respond to any out-of-the-ordinary situation.

  • Front-line human support

    Our expert customer support team is available by phone call during touring ours between 6 AM and 9 PM.

  • Nightly patrol

    If we receive reports of safety issues, we place a home on a nightly patrol route conducted by a trusted national security company.

Touring safety

Consider these whenever you’re out touring homes.

  • Research the neighborhood

    Look into the neighborhoods you’ll be visiting ahead of time to get familiar with their nuances.

  • Tell your friends and family

    Let your friends and family know which homes you’ll be touring that day.

  • Have your phone with you

    Keep your mobile phone with you during your home tour. You’ll need it to access our homes or to get in touch with us for any questions.

  • Communicate any issues

    If you ever see something concerning at one of our homes, first ensure your own safety and then let us know so that we can address it.

  • Further tips for agents

    The National Association of Realtors offers these Safety Tips for agents, and we agree

  • Act when needed

    Don’t hesitate to call 9-1-1 if you believe you are in immediate danger.

Avoiding rental scams

Opendoor homes are never available for rent.
If you have been involved in a rental scam involving an Opendoor-owned property please let us know by completing this form.

Report rental fraud

Be aware of recruiting scams

Recruitment scams are a new and growing trend. Scammers often say they work at Opendoor and are hiring for opportunities to convince people to provide personal infomration and even payment for work tools or materials. They sometimes have social profiles, websites, job descriptions, offer training and/or have offer letters that look legitimate. Please be advised: Opendoor roles will be posted on our Careers site. We use recruiting agencies or contractors at times but they will have you interview with Opendoor employees before an offer is extended to you. All employees have an @opendoor.com email address. If you have concerns about the legitimacy of a role, please reach out to us.

Contact us with any concerns