COVID-19 Update

We are taking extended measures for the health and safety of our communities, including making updates to our home buying and selling processes.

Learn more

Helping keep you safe on your journey home.

We’re creating a better way to buy and sell homes, and we believe that mission starts with providing a safe and a delightful experience for all of our customers.

It starts with a strong foundation.

We provide a world-class home viewing experience for the tens of thousands of buyers who visit Opendoor homes each month. Our commitment to safety begins at the front door and continues throughout the entire home visit.

It starts with a strong foundation.

Secure accounts

Before we grant access to any home, users create an account with a verified phone number and email address.

Unique entry codes

Every home has a keypad lock, and each visitor gets a unique code for every visit.

Home monitoring system

Our advanced security technology monitors each home, ensures the home is locked between visits, and helps us rapidly respond to any out-of-the-ordinary situation.

Dedicated support

Our expert customer support team is available by phone during all open house hours.

Safety tips

Any time you’re visiting an open house, you’ll want to do a few smart things.

  • Location is one of the biggest drivers for moving. And it’s always good to be aware of your surroundings. Research the neighborhood where you’ll be searching to familiarize yourself with its nuances.
  • Let your friends and family know which homes you’ll be visiting. It’s a smart move, and who knows, they may want to join you.
  • It’s always a good idea to keep your mobile phone with you during open houses. You’ll need yours to access our homes or to get in touch with us for any questions.
  • If you see something concerning at one of our homes, first ensure your own safety and then please let us know so that we can address it.
  • The National Association of Realtors offers these Safety Tips for agents, and we agree.
  • Are you visiting one of our pre-market homes? Show tips
  • Opendoor enables agents and buyers to view homes that are not yet on MLS. Some of these homes may still be under construction. It’s a great opportunity to get a sneak peak before a home hits the market. Consider these additional safety tips whenever walking around an active construction site:
  • Wear close-toed shoes with rubber soles and keep an eye out for stray nails
  • Avoid wearing loose clothing, since it can get caught on rough surfaces
  • Keep an eye out for any sharp edges, and watch out for wet paint
  • Stay clear of anyone working above you (e.g., on a ladder, roof, scaffolding, or catwalk)
  • Do not touch any construction tools, or go into any roped-off area
  • Assume all wiring is live. If you see any exposed wire, keep your distance and inform someone on the job site immediately
  • Don’t bring children under the age of 18

Avoiding Rental Scams

Rental scams are an unfortunate and growing trend that can cost victims hundreds, if not thousands of dollars. Scammers often advertise rentals that don’t exist or aren’t available to trick people into sending money. Opendoor-owned properties are never available for rent.

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Tips to avoid falling victim to a rental scam includes:

  • Never pay or sign a lease before you tour the property and meet the broker or landlord advertising it in person.
  • Research the neighborhood and get to know the going monthly rental rates. If the listing looks “too good to be true” - a beautiful home at a very low price - it probably is.
  • Run address searches to see if the home is listed for sale on real estate websites. A for-sale home typically is not available for rent.
  • Verify the owner’s name using city property records such as tax assessor or county recorder records. Speak with current tenants to double-check the landlord’s identity and get any additional information about the property. If the person trying to rent the property isn’t the owner or a verified property management company, it could be a red flag for a scam.
  • Do online searches of the company for reviews or complaints if working with someone who claims to be employed by a property management company.
  • Beware when the supposed landlord or broker asks for payments to be wired.
  • Think twice before providing confidential information including Social Security numbers or bank account details if you haven’t yet confirmed the transaction is valid.

Several federal agencies have also put together additional resources on rental scams:   FBI Internet Crime Complaint Center   Federal Trade Commision

Still have questions? Feel free to get in touch.

If you ever believe that you are in immediate danger, don’t hesitate to dial 9-1-1 for local emergency response.

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