Code of Conduct
Every visitor accepts our Code of Conduct before they enter one of our Opendoor-owned homes.
Trust and safety
You are our top priority at Opendoor. We want you to feel protected and comfortable in each and every home you visit with us and our partner agents.
How we keep you safe
Secure accounts
In order to self-tour, every visitor verifies their identity details: phone, email, state-issued ID, and more.
Safety messaging
If there’s a problem in the home then we try to let you know and you can get in touch with our support team if there’s an issue.
Opendoor’s incidence response team
Custom monitoring system
Our security technology system monitors each home to let us know when a home is unsecured and helps us respond to any out-of-the-ordinary situation.
Front-line human support
Our expert customer support team is available by phone call during touring hours between 6 AM and 9 PM.
Nightly patrol
If we receive reports of safety issues, we place a home on a nightly patrol route conducted by a trusted national security company.
Touring safety
Consider these whenever you’re out touring homes.
Research the neighborhood
Look into the neighborhoods you’ll be visiting ahead of time to get familiar with their nuances.
Tell your friends and family
Let your friends and family know which homes you’ll be touring that day.
Have your phone with you
Keep your mobile phone with you during your home tour. You’ll need it to access our homes or to get in touch with us for any questions.
Communicate any issues
If you ever see something concerning at one of our homes, first ensure your own safety and then let us know so that we can address it.
Further tips for agents
The National Association of Realtors offers these Safety Tips for agents, and we agree
Act when needed
Don’t hesitate to call 9-1-1 if you believe you are in immediate danger.
Avoiding rental scams
Opendoor homes are never available for rent.
If you have been involved in a rental scam involving an Opendoor-owned property please let us know by completing this form.
Report rental fraudBe aware of recruiting scams
Recruitment scams are a new and growing trend. Scammers often say they work at Opendoor and are hiring for opportunities to convince people to provide personal information and even payment for work tools or materials.
Opendoor roles will be posted on our Careers site. We use recruiting agencies or contractors at times but they will have you interview with Opendoor employees before an offer is extended to you. All employees have an @opendoor.com email address.