Question 1

What is Opendoor and how does it work?

Accepted Answer

Opendoor is a company that buys homes directly from homeowners, offering a simple, fast, and certain way to sell. We make cash offers on homes, allowing you to skip the traditional selling process with staging, showings, and months of uncertainty. You can request an offer online, receive a competitive cash offer, choose your closing date (typically 15-60 days), and move on your timeline.

Question 2

Where does Opendoor operate?

Accepted Answer

Opendoor buys homes in over 50 markets across the United States, including major metropolitan areas in Alabama, Arizona, California, Colorado, Florida, Georgia, Indiana, Kansas, Massachusetts, Michigan, Minnesota, Missouri, North Carolina, New Mexico, Nevada, New Jersey, New York, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, and Virginia. The best way to check if we serve your area is to request an offer at opendoor.com.

Question 3

How do I sell my house to Opendoor?

Accepted Answer

The process is simple: enter your address at opendoor.com to request an offer; verify details about your home and answer questions about its condition; complete a home assessment (video walkthrough or app assessment); receive your final offer within a few days; accept the offer and choose your closing date; and complete closing tasks and receive cash payment.

Question 4

What happens during the app assessment?

Accepted Answer

The app assessment is a quick way for us to see your home without an in-person visit: download the Opendoor Key App; the app will walk you through the process and prompt you to take photos of different rooms in your home; no need to clean or move clutter before your assessment — your offer will not be impacted based on cleanliness; the assessment typically takes around 20 minutes; and you can start the assessment whenever it works best for you, and you do not need to complete it all at once — the app will save your progress.

Question 5

What types of homes does Opendoor buy?

Accepted Answer

Opendoor buys single-family homes, townhomes, duplexes (in certain areas), condos (in certain areas), homes typically valued between $100K-$600K (varies by area), homes built after 1930, and homes on lots up to 2 acres (varies by area).

We don’t buy prefabricated or mobile homes, homes with significant foundation issues, or properties with unpermitted additions.

Question 6

Can I sell to Opendoor if I’m working with an agent?

Accepted Answer

Yes, you can sell to Opendoor while working with an agent. We’ll communicate directly with your agent, who can even request an offer on your behalf. You’ll pay your agent’s commission in addition to Opendoor’s program fee. Agents can visit opendoor.com/agents for more information and may earn a 1% commission from Opendoor Brokerage plus Agent Access points.

Question 7

How does Opendoor determine my offer price?

Accepted Answer

We use real-time data, advanced pricing algorithms, and on-the-ground expertise to determine your offer. We analyze comparable home sales in your area, current market conditions, and your home’s specific features and condition. After the home assessment, we provide a final offer that reflects the true market value of your home.

Question 8

What’s included in a finalized Opendoor offer?

Accepted Answer

Your final offer includes: the purchase price for your home, a program fee for selling without staging or showings, a condition adjustment to cover costs for preparing and reselling your home, title and escrow costs (1-3%) paid to third parties, and your estimated net proceeds after all costs.

Question 9

Can I negotiate the Opendoor offer?

Accepted Answer

While we’re meticulous in our offer process, we want to ensure we account for everything that makes your home special. If you think we’ve missed something, let your Opendoor Experience Partner know. We’ll be happy to learn more about your home and reassess if appropriate.

Question 10

How long does the selling process take?

Accepted Answer

The timeline is up to you. After receiving your estimated offer, you can sell within days. The process includes a video walkthrough or home assessment, a final offer within a few days of assessment, and closing in as little as 15 days or up to 60 days — you choose.

Question 11

When will my Opendoor offer expire?

Accepted Answer

Estimated offers expire after 7 days. You can also request a new offer from your dashboard to get the latest pricing based on current market trends.

Question 12

What happens during the home assessment?

Accepted Answer

During the walkthrough, an Opendoor team member will take photos and videos of your home, capture the layout and measure square footage, check interior and exterior condition (paint, flooring, cabinetry, appliances), assess major systems (pool, plumbing, roof, HVAC, foundation), and note landscaping and curb appeal. The assessment takes about 30 minutes, and you don’t need to clean beforehand.

Question 13

What is the program fee?

Accepted Answer

The program fee covers the premium service of selling your home without the stress of staging, showings, or open houses. This allows you to sell on your timeline, receive cash payment, and avoid the typical costs and uncertainties of traditional home sales, including market risk while your home sits on the market.

Question 14

What is the condition adjustment in my final offer?

Accepted Answer

The condition adjustment helps cover expected and unexpected costs in preparing, maintaining, and reselling homes. It’s based on your home’s age, condition of interior/exterior features, and major systems. We use data from thousands of home sales to estimate these costs, which include repairs we’ll make and potential buyer concessions.

Question 15

What are the title and escrow costs?

Accepted Answer

These standard costs (typically 1-3%) are paid to third parties and include title insurance and searches, realty transfer taxes, settlement or escrow fee, and other lender and government-required fees.

Question 16

When can I close?

Accepted Answer

You choose your closing date! You can close as soon as 15 days after accepting the offer, up to 60 days for most customers, or up to 120 days if buying from a builder partner. You can also change your closing date for free within your timeline window.

Question 17

What steps do I need to complete before closing?

Accepted Answer

Before closing, you’ll need to: clean out the home completely (broom-swept is fine); upload move-out photos through your dashboard; keep utilities on for 3 days after closing; leave keys in the provided lockbox; and forward your mail to your new address.

Question 18

Can I stay in my home after closing?

Accepted Answer

Yes! Our Late Checkout program allows you to stay up to 17 days after closing. This helps ensure a seamless transition to your next home. A daily rate and refundable security deposit apply. Only homeowners (not tenants) may use this program.

Question 19

Do I need to move out before closing?

Accepted Answer

You need to move out with all belongings by 11:59 PM the day before your closing date. If you’re using our Late Checkout program, you have until 5:00 PM on your last day of occupancy. Built-in appliances should stay with the home unless otherwise specified in your contract.

Question 20

What if I want to cancel my sale?

Accepted Answer

You can cancel your home sale any time before closing without cost or penalty. Simply contact your Customer Experience Partner to cancel. We understand that life happens and circumstances change.

Frequently Asked Questions

FAQs