:
Submit a question or issue
Issue or question
Contact email
Metro area you operate in
URL of page (optional)

Trade Partner Help Center

  • Prospective Trade Partners
  • Current Trade Partners
  • All Media
  • Quality Standards

Getting Started

How do I get set up with Opendoor?

Welcome to Opendoor! We look forward to partnering with you. Before we do, we need to cover a few items. Here’s an overview of the process:

  1. Trade Partner Sourcing/Recruiting
  2. Trade Partner Document Collection via NetVendor (W9, VA, insurance, background check, etc.)
  3. Trade Partner Portal Training
  4. Ready for Work

New Trade Partners are required to enroll through NetVendor for compliance verification. Then, Opendoor will train Trade Partners on our Trade Partner portal to complete work orders, maintenance orders, and invoicing.

What documents do I need to work with Opendoor?

NetVendor, a 3rd party provider, will collect onboarding documentation and notify Opendoor when a Trade Partner is compliant and ready for Opendoor training. NetVendor works with us to ensure all of our Trade Partners are up to our standards and prompt our payment partner to send registraion information.

  • W-9
  • Certificate of Insurance (for each market)
  • License (if applicable, for each market)
  • Vendor Agreement (VPA)
  • Payment Information
  • Legal Org Information and Key Contact Information
  • Background Checks and Comprehensive Screening

Following NetVendor registration, onboarding Trade Partners receive a registration email from Gapify, our payments partner. Registering here allows Trade Partners to link their payment account to ensure timely payment.

What are the insurance requirements?

For the table below, Tiers are as follows:

  1. Tier 1 = Off Site (Engineer, design, IT, consulting...)
  2. Tier 2 = Onsite / non-renovation (measurer, sign install, photographer...)
  3. Tier 3 = Maintenance (Landscape, Pool, Cleaning) & Unlicensed Tradespeople
  4. Tier 4 = General Contractors / Licensed Trades
Tier 4Tier 3Tier 2Tier 1
General Liability $1 million / $2 million aggregate$500,000 E&O OnlyE&O Only
Auto (Commercial or Personal policy)$300,000$300,000$300,000N/A

 Workers Comp:The greater of (a) $500,000 (or waiver) or (b) the maximum amount prescribed by local law. (Note: for sole proprietors, the Worker’s Comp waiver is available through NetVendor)

These are Opendoor’s insurance requirements. Trade Partners may need to upgrade or change policies to meet our minimum standards.

Opendoor must be listed as an additional insured for the General Liability portion of the certificate.

What do I need to get a Certificate of Insurance?

NetVendor will reach out on behalf of the Trade Partner to obtain COI from each insurance agent. The agent will need to submit a complete COI and submit using the unique document number NetVendor provides.

  • General Liability as required by tier
  • Worker’s Compensation >$500,000
  • Commercial Auto Liability as required by tier
  • Opendoor listed as addtl. Insured under General Liability
  • Description of operations filled out with exact verbiage
  • Certificate Holder listed

Please make sure the certificate you send matches the sample.

Note to agents: If your client does not have sufficient policy limits, please notify compliance@netvendor.net and your client immediately.

Note to vendors:You can send the sample to your agent. This form is industry standard for insurance policies. NetVendor will send your agent a document # which must be included when they submit.

Tier 1 Sample COI:Required for Off Site work (Engineer, design, IT, consulting...)

Tier 2 Sample COI:Required for Onsite / non-renovation work (measurer, sign install, photographer...)

Tier 3 Sample COI:Required for Maintenance (Landscape, Pool, Cleaning) & Unlicensed Tradespeople

Tier 4 Sample COI:Required for General Contractors & Licensed Tradespeople

How can I expedite the process?
  • Make sure insurance policies are active and meet requirements.
  • Contact insurance agents for GL, WC, Auto and follow-up regularly with them.
  • Have business information handy during enrollment.
Anything else?
  • If you operate as multiple entities, you will need to enroll each one.
  • NetVendor typically responds within 1-2 business days.
  • If you already have a NetVendor account, click on the enrollment link, click log in and subscribe. Please call 503-922-1111 (option 2) if you have any issues.
What’s the best way to reach Opendoor?
  • Opendoor contact: trade-partners@opendoor.com
  • NetVendor contact: compliance@netvendor.net
  • Opendoor accounts payable contact: accountspayable@opendoor.com

Tip: You may want to create an opendoor@yourcompany.com email for correspondence.

Next Steps

How do I log into Opendoor’s system?
  1. Email your Opendoor Trade Partner manager with contact information (name, email, phone number) for both your legal entity (e.g. Trade Partner Construction, LLC) and your key point of contact (e.g. your office admin, or owner). We recommend that you create a separate email address (e.g. opendoor@tradepartnerconstruction.com) for your legal entity.
  2. Opendoor will create an organization for your legal entity. Within that organization, we will create an account for your key point of contact.
  3. Open the email from Opendoor asking you to reset your password. Click on the link and create your password.
  4. Once you’ve created your password, go to opendoor.com/vendor to see the Vendor Portal.
How do I add an account to my organization?
  1. Email your Opendoor Trade Partner manager with the contact info (name, email, phone number) of the person you’d like to add.
  2. Opendoor will then notify you once the account has been created.
  3. Open the email from Opendoor asking you to reset your password. Click on the link and create your password.