Visitor Code of Conduct

Everyone deserves a safe and delightful home visit experience. That’s why we ask home shoppers to follow these principles during their Opendoor home visit.  Additional expectations for visiting an Opendoor Home can be found at opendoor.com/visit-terms.

You must be at least 18 years old, or accompanied by a registered adult to visit an Opendoor home.

Be courteous to anyone you meet.

You may run into other home shoppers during your tour. (They may be there when you arrive, or they may arrive during your tour.) Don’t forget to say hello!

Always follow the law.

If it’s illegal outside an Opendoor home, it’s illegal inside an Opendoor home. We care about your well-being, and we will involve law enforcement if we’re made aware of threats to yourself or others.

Weapons are not allowed anywhere on the property.

Treat each property and community with respect.

  • Don’t use our facilities (including the pool, showers and appliances).
  • Don’t smoke, vape, consume alcohol or use any illegal substances in our homes.
  • Only enter the home through the front door and only allow members of your party to enter with you.
  • Be mindful of the neighbors—don’t do anything that causes a disruption or annoyance.

Don’t take, tamper with, or damage items that do not belong to you.

Do not tamper with the security equipment. Feel free to take informational materials. If you bring anything into the house with you, take it with you when you leave.

Ensure the door is securely closed and locked when you leave.

Be sure that the door is securely closed behind you when you’ve finished your visit. The door should lock automatically after 30 seconds.

Safety Comes First.

If you believe your safety is at risk, please dial 9-1-1. Otherwise, please contact us at 1-888-352-7075 or contact@opendoor.com. 

We’re committed to working with law enforcement and other agencies to help keep our communities safe. You can find more information on our safety page or in our terms of service and privacy policy.