The IT Support team provides first-class technical support and office technology services to all Opendoor employees and contractors. We:
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Support end-user devices (primarily Mac, with some Windows) and core productivity tools.
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Own day-to-day troubleshooting for hardware, software, and account access.
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Partner closely with Workplace, People, Finance, Security, and Engineering to keep our offices running smoothly.
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Deliver friendly, professional service and meet or exceed our internal SLAs and CSAT goals.
You’ll be one of the on-the-ground IT partners for our Miami office while also supporting remote teammates as needed.
As an IT Support Technician, you will be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office A/V and network support in partnership with central IT teams. You’ll combine strong technical skills with excellent communication and a customer-first mindset.
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Provide tier 1–2 support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets).
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Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.
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Own ticket lifecycle in our ITSM tool (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA.
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Deliver in-person “walk-up” support in the office and remote support via chat, email, and video.
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Prepare and provision devices for new hires (imaging, MDM enrollment, user profiles, application access).
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Support day-one setup: hardware handoff, account access verification, and basic tools walkthrough.
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Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, following security and data-handling standards.
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Set up and maintain conference room A/V (Zoom Rooms / Teams Rooms / Meet Rooms, cameras, microphones, TVs, room controllers).
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Support onsite events (all-hands, training, visitors) with reliable A/V and network experience.
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Coordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling).
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Enroll and manage devices via our MDM / RMM tools (e.g., Jamf, Intune, or similar).
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Ensure devices meet baseline standards for OS version, security agents, disk encryption, and configuration.
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Maintain accurate asset inventory for Toronto / Miami (laptops, monitors, mobile devices, peripherals).
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Assist with vendor RMA, depot repair workflows, and hardware lifecycle (deployments, refreshes, returns).
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Follow identity and access management best practices using Okta and internal tools.
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Support MFA resets, account lockouts, and basic access requests in line with IT and Security policies.
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Help enforce security standards on endpoints (disk encryption, screen lock, OS patching, secure device handling).
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Partner with IT Engineering, Security, and Workplace on cross-functional initiatives impacting the offices.
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Document troubleshooting steps, how-tos, and FAQs for internal KB and self-service content.
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Identify recurring issues and propose improvements to tooling, automation, and processes.
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Contribute to on-call / coverage rotations as needed (within agreed schedules and time zones).
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[5+] years of hands-on IT support experience in a corporate, startup, or managed services environment.
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Strong troubleshooting skills across:
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macOS and/or Windows endpoints
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Core SaaS tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom)
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Networking basics (Wi-Fi troubleshooting, basic TCP/IP concepts, VPN).
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Experience supporting hybrid offices across multiple locations and time zones.
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Prior work in a fast-growing tech company or high-volume IT support environment.
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ITSM tools (NinjaOne, JAFM, AMB, Jira Service Management, etc.).
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A/V platforms (Zoom Rooms, Teams Rooms, Logitech / Poly / similar hardware).
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This role is based in [Miami, Florida].
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Expect [to be onsite] to support hardware, A/V, and in-person requests.
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Some flexibility may be required to support cross-time-zone collaboration and occasional events.